Refund policy

1. Return Period
You have the right to return your order within 14 days of receipt, without giving a reason.

To be eligible for a return, the item must be unused, unworn, and in its original condition, including labels and original packaging.

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2. Return Procedure
To initiate a return, please contact us at simply-beyou@outlook.com with your order number.

Once approved, you will receive further instructions on how to return your order.

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3. Return Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly delivered.

We recommend sending your return with a traceable shipping method, as we are not responsible for lost returns.

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4. Refunds
Once we have received and inspected your return, the purchase amount will be refunded within 5–10 business days via the original payment method.

Shipping costs are non-refundable unless otherwise agreed.

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5. Exceptions
The following items are not eligible for return:

• Items that have been worn, washed, or damaged
• Personalized or custom-made products
• Items that cannot be returned for hygiene reasons

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6. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of receipt at simply-beyou@outlook.com and include clear photos. We will provide a suitable solution as quickly as possible.